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Privacy Policy


The Medical & Surgical Centre Limited (referred to as “we”, us”, “Fortis Clinique Darné”) is the author and publisher of the internet resource www.fortiscliniquedarne.com (referred to as “Website”) on the world wide web provided by Fortis Clinique Darné, and together with Website referred to as “Services”). Fortis Clinique Darné provides the Services in partnership with its agents, affiliates, associates, representatives or other third parties (together referred to as “Partners”).

This privacy policy ("Privacy Policy") explains how we collect, use, share and protect personal information about the Users of the Services (jointly and severally referred to as “you” or “User” or “Users” in this Privacy Policy). We created this Privacy Policy to demonstrate our commitment to the protection of your privacy and your personal information. Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use.



Why this privacy policy?

This Privacy Policy is published in compliance with, inter alia: i. Section 43A of the Information Technology Act, 2000;

Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”); and

Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

This Privacy Policy states the following:

  • The type of information collected from the Users, including sensitive personal data or information;
  • The purpose, means and modes of usage of such information; and
  • How and to whom we will disclose such information.


Collection of personal information

Generally some of the Services require us to know who you are so that we can best meet your needs. When you access the Services, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:

  • Contact data (such as your email address and phone number);
  • Demographic data (such as your gender, and your date of birth);
  • Data regarding your usage of the services and history of the appointments and other transactions made by or with you through the use of Services;
  • Health or medical data (such as your past medical history and conditions, diagnostic reports, prescriptions and medication history)
  • Other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters, your work details, your family details)

The information collected from you by Fortis Clinique Darné may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules. Personal information is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.

The SPI Rules further define “sensitive personal data or information” of a person to mean personal information about that person relating to:

  • physical, physiological and mental health condition;
  • sexual orientation;
  • medical records and history;
  • information received by body corporate under lawful contract or otherwise;

Information that is freely available in the public domain or accessible under the Right to Information Act, 2005 or any other law will not be regarded as personal information or sensitive personal data or information.



Privacy Statements

A condition of each User’s use of and access to the Services is their acceptance of the Terms of Use, which also involves acceptance of the terms of this Privacy Policy. Any User that does not agree with any provisions of the same has the option to discontinue the Services provided by Fortis Clinique Darné immediately.

All the information provided to us by a User, including sensitive personal information, is voluntary. You understand that Fortis Clinique Darné, either itself or with its Partners, may use certain information of yours, which has been designated as ‘sensitive personal data or information’ under the SPI Rules, (a) for the purpose of providing you the Services, (b) for commercial purposes and in an aggregated or non- personally identifiable form for research, statistical analysis and business intelligence purposes, for (c) for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to our Partners. Fortis Clinique Darné also reserves the right to use information provided by or about the User for the following purposes:

  • Publishing such information on the Website.
  • Contacting Users for offering new products or services.
  • Contacting Users for taking product and Service feedback.
  • Analyzing software usage patterns for improving product design and utility.
  • Analyzing anonymized information for commercial use.
  • You hereby consent to such use of such information by Fortis Clinique Darné and our Partner


Collection of information which has been designated as ‘sensitive personal data or information’ under the SPI Rules requires your express consent. By assessing the website you affirm your assent to this Privacy Policy, where you provide your consent to such collection as required under applicable law.

Users’ personally identifiable information, which they choose to provide on the Website is used to help the Users describe/identify themselves. Other information that does not personally identify the Users as an individual, is collected by Fortis Clinique Darné or our Partners from Users (such as, patterns of utilization described above) and is exclusively owned by Fortis Clinique Darné or its partners. We or our Partners may also use such information in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties. In particular, we and our Partners reserve with us the right to use anonymized User demographics information and anonymized User health information for the following purposes:

  • Analyzing software usage patterns for improving product design and utility.
  • Analyzing such information for research and development of new technologies.
  • Using analysis of such information in other commercial product offerings of Fortis Clinique Darné or our Partners.
  • Sharing analysis of such information with third parties for commercial use.

Due to the communications standards on the Internet, when a User or anyone who visits the Website, we automatically receive the URL of the site from which anyone visits. We also receive the Internet Protocol (IP) address of each User’s computer (or the proxy server a User used to access the World Wide Web), User’s computer/ device operating system and type of web browser the User is using, email patterns, as well as the name of User’s ISP. This information is used to analyze overall trends to help Fortis Clinique Darné improve its Service. The linkage between User’s IP address and User’s personally identifiable information may be available to us or our Partners but is not shared with other third parties. Notwithstanding the above, we may share some of the aggregate findings (not the specific data) in anonymized form (i.e., non-personally identifiable) with advertisers, sponsors, investors, strategic partners, and others in order to help grow our business.

The Website may use cookies to store certain data (that is not sensitive personal data or information) that is used by us and our partners for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimizing services to its Users, Fortis Clinique Darné may allow authorized third parties to place or recognize a unique cookie on the User’s browser. The cookies however, do not store any personal information of the User.

This Privacy Policy applies to Website and Services that are owned and operated by Fortis Clinique Darné. We do not exercise control over the sites that may be displayed as search results or links from within the Services. These other sites may place their own cookies or other files on the Users’ computer, collect data or solicit personal information from the Users, for which Fortis Clinique Darné is not responsible or liable. Accordingly, Fortis Clinique Darné does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does Fortis Clinique Darné guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by Fortis Clinique Darné of the website, the website's provider, or the information on the website. If you decide to visit a third party website linked to the Website, you do this entirely at your own risk. Fortis Clinique Darné encourages the User to read the privacy policies of that website.

The Services may enable a User to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Such Users, including any moderators or administrators, are not authorized by Fortis Clinique Darné representatives or agents, and their opinions or statements do not necessarily reflect those of Fortis Clinique Darné, and they are not authorized to bind Fortis Clinique Darné to any contract. Fortis Clinique Darné hereby expressly disclaims any liability for any reliance or misuse of such information that is made available by Users or visitors in such a manner.

Fortis Clinique Darné has included a Feedback section of the Website where users are free to complete the online form asking about their experiences with the services of the hospital. We use feedback information for evaluation and quality improvement purposes, including helping Fortis Clinique Darné to improve information and services offered. In addition, users giving feedback may be individually contacted for follow-up due to concerns raised during the course of such evaluation. Demographic information and Web log data may be stored for future evaluation and quality improvement activities.

Comments or questions sent to us using email will be shared with our employees and health care professionals who are most able to address the comment or question. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response. Some of our services such as our automated appointment selection for Fortis Clinique Darné generated recommendations interact directly with other Fortis Clinique Darné data systems. Data about your transaction may be stored in these systems, and available to people who test and support these systems. When you use a service on the Website to interact directly with Fortis Clinique Darné health care professionals, some information you provide may be documented in your medical record, and available for use to guide your treatment as a patient.

Our Website may include social media Features, such as the Facebook and YouTube button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Your interactions with these Features are governed by the privacy statement of the company providing them.

Fortis Clinique Darné does not collect information about the visitors of the Website from other sources, such as public records or bodies, or private organisations, save and except for the purposes of registration of the Users (the collection, storage and disclosure of which each User must agree to under the terms of use in order for Fortis Clinique Darné to effectively render the Services).

Fortis Clinique Darné ensures it and its partners implement reasonable security practices and procedures that are commensurate with respect to the information being collected and the nature of Fortis Clinique Darné’s business. The reasonable security practices and procedures implemented by us include but are not limited to: encrypting data when it is on the move using industry standard practices, regularly changing production keys and password, secure access to all production servers, performing regular security updates on our servers and more.

Fortis Clinique Darné takes your right to privacy very seriously and other than as specifically stated in this privacy Policy, will only disclose your personal information in the event it is required to do so by law, rule, regulation, law enforcement agency, governmental official, legal authority or similar requirements or when Fortis Clinique Darné, in its sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply the Terms of Use.

Fortis Clinique Darné may also disclose or transfer End-Users’ personal and other information a User provides, to a third party as part of reorganization or a sale of the assets of a Fortis Clinique Darné division or company. Any third party to which Fortis Clinique Darné transfers or sells its assets to will have the right to continue to use the personal and other information that Users provide to us, in accordance with the Terms of Use.

To the extent necessary to provide Users with the Services, Fortis Clinique Darné may provide their personal information to third party contractors who work on behalf of or with Fortis Clinique Darné to provide Users with such Services, to help Fortis Clinique Darné communicate with Users or to maintain the Website.


Casual Visitors note

No sensitive personal data or information is automatically collected by Fortis Clinique Darné from any casual visitors of this website, who are merely perusing the site.

Nevertheless, certain provisions of this Privacy Policy are applicable to even such casual visitors, and such casual visitors are also required to read and understand the privacy statements set out herein, failing which they are required to leave the Website immediately.

If you, as a casual visitor, have browsed any page of this Website prior to reading the privacy statements set out herein, and you do not agree with them, normally quitting the browser should ordinarily clear any temporary cookies installed by Fortis Clinique Darné. We, however, encourage you to use the “clear cookies” functionality of your browsers to ensure such clearing / deletion, as Fortis Clinique Darné cannot guarantee, predict or provide for the behaviour of the equipment of all the visitors of the Website.

You are not a casual visitor if you have willingly submitted any personal data or information to Fortis Clinique Darné through any means, including email or through the request of appointment process on the Website. All such visitors will be deemed to be, and will be treated as, Users for the purposes of this Privacy Policy, and in which case, all the statements in this Privacy Policy apply to such persons.


Confidentiality and Security

Your Personal Information is maintained by Fortis Clinique Darné in electronic form on its or its employees and Partners equipment. Such information may also be converted to physical form from time to time. We take necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of Fortis Clinique Darné’s business.

Fortis Clinique Darné makes all User information accessible to its employees only on a need-to-know basis.

Part of the functionality of the Services is assisting the patients, customers and other stakeholders (like doctors, labs, pharmacies, customer care executives and others) to access information relating to them. Fortis Clinique Darné may, therefore, retain and submit all such records to the relevant patients, their doctors or other stakeholders.

Notwithstanding the above, Fortis Clinique Darné is not responsible for the confidentiality, security or distribution of your personal information by our Partners and third parties outside the scope of our agreement with such Partners and third parties. Further, Fortis Clinique Darné and its Partners shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Fortis Clinique Darné and its Partners including, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.


Change to privacy policy

Fortis Clinique Darné may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way Fortis Clinique Darné treats User’s personally identifiable information, or in the Privacy Policy itself, Fortis Clinique Darné will display a notice on the Website, as provided for above, so that you may review the changed terms prior to continuing to use the Services.

If a User uses the Services or accesses the Website after a notice of changes has been sent to such User or published on the Website, such User hereby provides his/her/its consent to the changed terms.


Consent to this policy

You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, and you unconditionally agree that becoming a User of the Website and its Services signifies your assent to this Privacy Policy. Your visit to the Website and use of the Services is subject to this Privacy Policy and the Terms of Use.


Address for privacy questions

Should you have questions about this Privacy Policy or Fortis Clinique Darné’s information collection, use and disclosure practices, you may contact us at clinique@cliniquedarne.com. We will use reasonable efforts to respond promptly to any requests, questions or concerns, which you may have regarding our use of your personal information.


If you have any grievance with respect to our use of your information, you may communicate such grievance to:

Patient Welfare Department
Patient Welfare Officer,
Fortis Clinique Darné,
Georges Guibert Street,
Floréal 74111,

Email: pwd@cliniquedarne.com




To provide professional health services in a caring and friendly environment