The Medical & Surgical Centre Limited (referred to as “we”, us”, “Fortis Clinique Darné”) is the author and publisher of the internet resource www.fortiscliniquedarne.com (referred to as “Website”) on the world wide web provided by Fortis Clinique Darné, and together with Website referred to as “Services”). Fortis Clinique Darné provides the Services in partnership with its agents, affiliates, associates, representatives or other third parties (together referred to as “Partners”).
Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”); and
Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
Collection of personal information
Generally some of the Services require us to know who you are so that we can best meet your needs. When you access the Services, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:
The information collected from you by Fortis Clinique Darné may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules. Personal information is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.
The SPI Rules further define “sensitive personal data or information” of a person to mean personal information about that person relating to:
Information that is freely available in the public domain or accessible under the Right to Information Act, 2005 or any other law will not be regarded as personal information or sensitive personal data or information.
All the information provided to us by a User, including sensitive personal information, is voluntary. You understand that Fortis Clinique Darné, either itself or with its Partners, may use certain information of yours, which has been designated as ‘sensitive personal data or information’ under the SPI Rules, (a) for the purpose of providing you the Services, (b) for commercial purposes and in an aggregated or non- personally identifiable form for research, statistical analysis and business intelligence purposes, for (c) for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to our Partners. Fortis Clinique Darné also reserves the right to use information provided by or about the User for the following purposes:
Users’ personally identifiable information, which they choose to provide on the Website is used to help the Users describe/identify themselves. Other information that does not personally identify the Users as an individual, is collected by Fortis Clinique Darné or our Partners from Users (such as, patterns of utilization described above) and is exclusively owned by Fortis Clinique Darné or its partners. We or our Partners may also use such information in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties. In particular, we and our Partners reserve with us the right to use anonymized User demographics information and anonymized User health information for the following purposes:
Due to the communications standards on the Internet, when a User or anyone who visits the Website, we automatically receive the URL of the site from which anyone visits. We also receive the Internet Protocol (IP) address of each User’s computer (or the proxy server a User used to access the World Wide Web), User’s computer/ device operating system and type of web browser the User is using, email patterns, as well as the name of User’s ISP. This information is used to analyze overall trends to help Fortis Clinique Darné improve its Service. The linkage between User’s IP address and User’s personally identifiable information may be available to us or our Partners but is not shared with other third parties. Notwithstanding the above, we may share some of the aggregate findings (not the specific data) in anonymized form (i.e., non-personally identifiable) with advertisers, sponsors, investors, strategic partners, and others in order to help grow our business.
The Services may enable a User to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Such Users, including any moderators or administrators, are not authorized by Fortis Clinique Darné representatives or agents, and their opinions or statements do not necessarily reflect those of Fortis Clinique Darné, and they are not authorized to bind Fortis Clinique Darné to any contract. Fortis Clinique Darné hereby expressly disclaims any liability for any reliance or misuse of such information that is made available by Users or visitors in such a manner.
Fortis Clinique Darné has included a Feedback section of the Website where users are free to complete the online form asking about their experiences with the services of the hospital. We use feedback information for evaluation and quality improvement purposes, including helping Fortis Clinique Darné to improve information and services offered. In addition, users giving feedback may be individually contacted for follow-up due to concerns raised during the course of such evaluation. Demographic information and Web log data may be stored for future evaluation and quality improvement activities.
Comments or questions sent to us using email will be shared with our employees and health care professionals who are most able to address the comment or question. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response. Some of our services such as our automated appointment selection for Fortis Clinique Darné generated recommendations interact directly with other Fortis Clinique Darné data systems. Data about your transaction may be stored in these systems, and available to people who test and support these systems. When you use a service on the Website to interact directly with Fortis Clinique Darné health care professionals, some information you provide may be documented in your medical record, and available for use to guide your treatment as a patient.
Our Website may include social media Features, such as the Facebook and YouTube button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Your interactions with these Features are governed by the privacy statement of the company providing them.
Fortis Clinique Darné ensures it and its partners implement reasonable security practices and procedures that are commensurate with respect to the information being collected and the nature of Fortis Clinique Darné’s business. The reasonable security practices and procedures implemented by us include but are not limited to: encrypting data when it is on the move using industry standard practices, regularly changing production keys and password, secure access to all production servers, performing regular security updates on our servers and more.
To the extent necessary to provide Users with the Services, Fortis Clinique Darné may provide their personal information to third party contractors who work on behalf of or with Fortis Clinique Darné to provide Users with such Services, to help Fortis Clinique Darné communicate with Users or to maintain the Website.
Casual Visitors note
No sensitive personal data or information is automatically collected by Fortis Clinique Darné from any casual visitors of this website, who are merely perusing the site.
If you, as a casual visitor, have browsed any page of this Website prior to reading the privacy statements set out herein, and you do not agree with them, normally quitting the browser should ordinarily clear any temporary cookies installed by Fortis Clinique Darné. We, however, encourage you to use the “clear cookies” functionality of your browsers to ensure such clearing / deletion, as Fortis Clinique Darné cannot guarantee, predict or provide for the behaviour of the equipment of all the visitors of the Website.
Confidentiality and Security
Your Personal Information is maintained by Fortis Clinique Darné in electronic form on its or its employees and Partners equipment. Such information may also be converted to physical form from time to time. We take necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of Fortis Clinique Darné’s business.
Fortis Clinique Darné makes all User information accessible to its employees only on a need-to-know basis.
Part of the functionality of the Services is assisting the patients, customers and other stakeholders (like doctors, labs, pharmacies, customer care executives and others) to access information relating to them. Fortis Clinique Darné may, therefore, retain and submit all such records to the relevant patients, their doctors or other stakeholders.
Notwithstanding the above, Fortis Clinique Darné is not responsible for the confidentiality, security or distribution of your personal information by our Partners and third parties outside the scope of our agreement with such Partners and third parties. Further, Fortis Clinique Darné and its Partners shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Fortis Clinique Darné and its Partners including, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.
If a User uses the Services or accesses the Website after a notice of changes has been sent to such User or published on the Website, such User hereby provides his/her/its consent to the changed terms.
Consent to this policy
Address for privacy questions
If you have any grievance with respect to our use of your information, you may communicate such grievance to:
Patient Welfare Department
Patient Welfare Officer,
Fortis Clinique Darné,
Georges Guibert Street,